At Kukoo Farm, we aim to make every order as convenient and seamless as possible. This Cancellation, Return & Rescheduling Policy explains the conditions under which an order can be cancelled, modified, rescheduled, returned or replaced.

By placing an order through the Kukoo Farm website or other applicable ordering channels, you agree to the terms outlined below.

Once an order is placed, cancellation may be possible depending on the stage of processing.

Before Processing

If you wish to cancel your order before it has been processed, you may request cancellation through the available customer support channels.

Where applicable, the amount paid for the cancelled order will be refunded in accordance with the applicable refund process.

After Processing

Once an order has entered processing, packing or dispatch, cancellation may no longer be possible.

For orders that cannot be cancelled at this stage, any applicable charges will depend on the status of the order and the reason for cancellation.

Kukoo Farm may cancel an order in circumstances where it is unable to fulfil the order, including situations involving product availability, operational issues, delivery restrictions or circumstances beyond its reasonable control.

If an order is cancelled by Kukoo Farm after payment has been received, the eligible amount will be refunded to the customer.

An order may be cancelled or returned to Kukoo Farm where delivery cannot be completed because of circumstances attributable to the customer, such as:

• An incorrect or incomplete delivery address;
• The delivery location being outside the applicable service area;
• The customer being unavailable or unreachable at the time of delivery;
• Failure to provide necessary delivery or access instructions; or
• Refusal to accept the order without a valid reason.

Any applicable charges in such cases will be communicated to the customer.

Kukoo Farm takes care to ensure that products are packed and delivered in suitable condition.

If you receive an incorrect, damaged or quality-defective product, please contact our customer support team as soon as possible after delivery.

To help us resolve the issue quickly, customers may be asked to provide:

• Order details;
• A description of the issue; and
• Photographs or other relevant information, where applicable.

After reviewing the complaint, Kukoo Farm may offer a replacement, refund or another appropriate resolution, depending on the circumstances.

As our products may include fresh and perishable poultry, returns are subject to product-specific conditions.

A return may not be accepted where the product has been consumed, altered, improperly stored or handled after delivery.

Customers are therefore encouraged to check their order at the time of delivery and report any issue promptly.

Customers may request a change to their delivery date or time, subject to:

• Availability of the requested delivery slot;
• The order's processing status;
• Product availability; and
• The applicable delivery schedule.

A rescheduling request may not be accepted once an order has been dispatched or is already out for delivery.

Kukoo Farm reserves the right to limit the number of times an order can be rescheduled.

Where a refund is approved, the amount will depend on the circumstances of the cancellation, return or order issue.

For prepaid orders, eligible refunds will generally be processed through the original payment method or another method determined by Kukoo Farm.

The time taken for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

Kukoo Farm reserves the right to review repeated or unusual cancellation, return or refund requests.

Where there is reasonable evidence of misuse, fraudulent claims or other activity that affects the integrity of the ordering process, Kukoo Farm may restrict or decline future requests and may take other appropriate action.

Kukoo Farm may update this Policy from time to time to reflect changes in its products, services, operations or applicable requirements.

The latest version will be published on the Kukoo Farm website. Customers are encouraged to review this page periodically.

For questions or assistance relating to cancellations, returns, refunds or rescheduling, please contact the Kukoo Farm customer support team through the contact details provided on our website.

Kukoo Farm

Email : info@kukoofarm.com

Customer Support : 092391 24160

By placing an order with Kukoo Farm, you acknowledge that you have read and agreed to this Cancellation, Return & Rescheduling Policy.