At Kukoo Farm, we aim to ensure that your orders are processed and delivered safely and efficiently. Please review the following information to understand how our shipping and delivery process works.

Processing Time: Orders are generally processed after successful payment confirmation and are prepared for dispatch based on product availability and the delivery location.

Processing timelines may vary depending on the type of product, order volume, availability and other operational factors.

Order Confirmation: Once your order is successfully placed, you will receive an order confirmation with the relevant order details. Please ensure that your delivery address and contact information are accurate to avoid delays or issues with your order.

Delivery Availability: Orders can be delivered to locations covered by Kukoo Farm's delivery network. Delivery availability may vary depending on the customer's location.

Estimated Delivery Time: The expected delivery date or delivery window will be communicated during the ordering process or through the order confirmation.

Delivery timelines may vary depending on the delivery location, product availability, order volume, weather, traffic and other circumstances.

Delivery Charges: Applicable delivery charges, if any, will be displayed during checkout before the order is confirmed.

Tracking Information: Where tracking is available, customers may receive tracking details once the order has been dispatched.

Tracking Updates: Tracking information may take some time to appear or update after dispatch, depending on the delivery partner's system.

If you have concerns regarding the status of your order, please contact Kukoo Farm's customer support team for assistance.

As Kukoo Farm may deliver fresh and perishable poultry products, customers are requested to be available at the provided delivery address during the expected delivery period.

Customers are advised to check their order upon delivery and report any concerns regarding the product or order as soon as possible.

Incorrect Address: Customers are responsible for providing a complete and accurate delivery address and contact information. Kukoo Farm will not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

Unsuccessful Delivery: If a delivery cannot be completed because the customer is unavailable, unreachable, or unable to receive the order, Kukoo Farm may contact the customer to determine the next appropriate step.

Any additional delivery attempt or applicable charges may be subject to the circumstances of the order.

Damaged or Incorrect Order: If you receive an incorrect, damaged or incomplete order, please contact our customer support team promptly with your order details. We may request photographs or other relevant information to help us review and resolve the issue.

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including adverse weather, traffic conditions, operational disruptions or other unforeseen events.

In case of a significant delay, Kukoo Farm may provide an update through the contact details associated with your order.

If you have any questions or concerns regarding your order, shipping or delivery, please contact us through the customer support details provided on the Kukoo Farm website.

Kukoo Farm

Email : info@kukoofarm.com

Customer Support : 092391 24160