Yes. Payments made through the Kukoo Farm website are processed through secure payment channels. We take appropriate measures to protect your payment information and help ensure that your transactions are processed securely.

Once you have selected your products and added them to your cart, proceed to checkout and select one of the available payment options. Follow the instructions displayed on the payment page to complete your transaction.

Your order will be confirmed once the payment has been successfully authorised.

The applicable product price will be displayed on the website. Any additional charges, such as applicable delivery charges, will be displayed during checkout before you confirm your order.

If your payment is unsuccessful, you can try again using an available payment method. If the amount has been deducted from your bank account but your order has not been confirmed, please contact Kukoo Farm's customer support team with your order and transaction details.

Our team will verify the payment status and assist you with the next steps.

In some cases, a payment may be deducted even though the order confirmation is not immediately generated. If this happens, please contact us with your transaction details.

We will verify the payment with the relevant payment service provider. If the payment has been successfully received but the order could not be processed, the applicable refund will be initiated as per our refund policy.

Cash on Delivery (COD) availability depends on the payment and delivery options offered for your location and order. If COD is available for your order, the option will be displayed during checkout.

COD may not be available for every product, order, or delivery location. Availability may depend on factors such as your location, order value, product type, and delivery serviceability.

Orders can be cancelled only subject to the applicable cancellation conditions. Since Kukoo Farm offers fresh and perishable products, cancellation may not be possible once an order has been processed or prepared for delivery.

Please refer to our Cancellation & Return Policy for more information.

If a refund is approved, the applicable amount will be refunded through the original payment method or another method communicated by Kukoo Farm.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, or payment service provider.

If your account has been charged more than once for the same order, please contact Kukoo Farm's customer support team with your order number and transaction details.

Our team will verify the transactions and assist you with the resolution of any duplicate payment.